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  • Can I book a facial with skin concerns such as sensitivity, acne, hyperpigmentation, eczema, and/or rosacea?
    Facials with K. Cheyenn'e are always customized to your skin care concerns and goals. You are more than welcome to book an appointment to treat such concern. In fact, it's highly recommended. A skin care consultation will be performed before the facial starts, and we will proceed from there.
  • I'm pregnant, am I able to book a facial?
    With specific products, facials are always pregnancy safe! Please inform your esthetician on your pregnancy during your skin care consultation.
  • Can men get facials?
    100% yes! Facials are recommended for any person who is trying to achieve healthy skin.
  • What is the minimum age for facials?
    Facials are 16+.
  • How often should you get facials?
    Facials are recommended once a month, while keeping up with the proper skin care routine at home to maintain healthy skin, and to work on your specific concerns.
  • Do you wax men?
    Men can get any wax EXCEPT brazilians, bikini fulls, bikini lines, and butt.
  • What is the difference between the brazilian, bikini full, and bikini line?
    Brazilian: whole front & butt strip Bikini Full: whole front, no butt strip Bikini Line: hair shown outside underwear/bikini
  • This is my first wax! Any tips?
    Please allow 4 full weeks of growth from your last hair removal process (shaving, nair, etc.) Please do not trim prior to your appointment. Trimming too low will not be beneficial for your wax. If you have a low pain tolerance, a Tylenol 4 hours before your appointment can help. Please refrain from any and all numbing creams. Wherever you are getting waxed, please do not apply any oils or lotions to that area. This will prevent the wax from going on effectively. Breathe! You're going to be okay.
  • How often should you get waxed?
    For consistent results, one should be getting waxed once a month. Over time, your hair will slow down its growth and you will be able to come possibly every 5-6 weeks. Everyone is different. Please remember to never shave in between waxes!
  • How do I take care of my skin after a wax?
    Please keep the area exfoliated and hydrated. A post wax care form is sent to you via email with every wax appointment booked with all product recommendations. If you ever have any skin concerns, please do not hesitate to email!
  • Can I get waxed if I'm pregnant or have a C-Section scar?
    Waxing while pregnant is completely okay! As for a C-Section scar, please consult with your doctor on when it would be the best time to start your waxing process again.
  • Can I get waxed on my period?
    When waxing on your menstrual, it is mandatory to have a tampon in during the service. Tampons and wipes are always provided in the service room. However, please be aware that waxing on your menstrual can cause more sensitivity than usual. If you are uncomfortable with the idea, you are always welcome to reschedule your appointment within the month booked! Please communicate the concern via text or email.
  • Do you take out ingrown hairs?
    Ingrowns and blemishes are always taken out during a "Pretty Kitty Package" service which includes a Brazilian and vajacial. A post wax care form will be emailed to you to help treat your skin at home as well.
  • Where are you located?
    Seymour, Connecticut. An exact address will be sent to you when an appointment is booked.
  • How can I get in contact if I have questions about my appointment?
    Email: kcheyenne.ct@gmail.com Text: 2032936997
  • What do I do when I arrive?
    Please text the number in your confirmation email that you have arrived. I will let you know when to come in.
  • When do books open for appointments?
    Appointments for the following month open every 25th of the month at 8 pm. Please follow @k.cheyenne.co for all updates.
  • How long does shipping take for my order?
    Shipping can take up to a week and a half.
  • What is your return policy?
    Currently, there is a no return policy. All sales are final. However, if you do have any questions or concerns about your order, please contact us via email!
  • My order said it arrived, but I don’t see it. What can I do?
    Please contact us via email @ kcheyenne.ct@gmail.com with all concerns in regards to your purchase.
  • What are the K. Cheyenn'e Co. appointment policies?
    Thank you for choosing K. Cheyenn’e for your skin care and waxing needs. Please read and understand policies prior too booking. 1. Top Booking Information Books open the 25th of each month for the following month. If you do not see any dates open, it means I am fully booked for the current month. Please read all service descriptions when booking. If you book multiple services for one day and decide to cancel one, you will be charged half of that service(s). Example: If you book a facial and Brazilian, and decide to cancel the facial, you will be charged half of that service. Deposits: A 50% deposit is required to book an appointment. Deposits are non-refundable and only transferable within your booked month. Anything after will require a new deposit. Please be aware that if you book an appointment, and cancel, that deposit does not go towards a new service if booked. PLEASE TAKE YOUR TIME WHEN BOOKING AN APPOINTMENT. Do not cancel if you need a new appointment. Please go to your confirmation email and RESCHEDULE! This will secure your deposit. An address will be provided in your confirmation email 2. Contact Information Email: kcheyenne.ct@gmail.com. Text ONLY: 2032936997. Please do not hesitate to contact with any questions or concerns you may have in regards to your appointment. 3. General Policies No Shows: You will be charged 100% of the service and will be banned from booking. Late Policy: If you are running late, please communicate with me via text. There is a 9 min grace period for your appointment. Squeeze in appointments have a grace period of 5 min. After 5/9 minutes, your appointment may not be available. Please plan accordingly. Cancellation Policy: You can always cancel using your confirmation email. You must cancel within 24 hours. Cancellations after 24 hours will result in a 50% charge. Cancellations 1 1/2 hours before your appointment will result in a 100% charge. 4. Payment Methods Zelle and Card on file is always preferred! Venmo & Apple Pay ($2 Processing Fee) Cash (Please bring the amount you’d like to give) Debit Card and/or Card on File ($5 Processing Fee) 5. Waxing Information Menstrual Cycle: You are able to get waxed on a light period. Tampon must be worn. However, this is completely up to you and your preference. Please contact via text ahead of time in a situation like this. Waxing Growth: Please allow up to 3 1/2-4 weeks of hair growth from the last time you did a hair removal process (nair, shave, ect.) By booking an appointment, you are agreeing to these terms and conditions. Still have questions? Please email kcheyenne.ct@gmail.com
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